Get in Touch

We're here to help! Reach out to us with any questions, concerns, or feedback. Our friendly team is ready to assist you.

Call Us

Speak directly with our support team

+1 (555) 123-4567

Mon-Fri: 8AM-10PM, Sat-Sun: 9AM-8PM

Email Us

Send us a detailed message

support@tailshop.com

Response within 24 hours

Live Chat

Get instant help from our team

Available 24/7

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Visit Our Store

Address

123 Grocery Street
Fresh City, FC 12345
United States

Store Hours

Monday - Friday: 8:00 AM - 10:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: 10:00 AM - 8:00 PM

Support Hours

Phone Support: 24/7
Live Chat: 24/7
Email Response: Within 24 hours

Interactive Map

Get directions to our store

Emergency Contact

For urgent delivery issues or food safety concerns:

Frequently Asked Questions

Find quick answers to common questions about our services

We currently deliver to Fresh City and surrounding areas within a 25-mile radius. You can check if we deliver to your area by entering your zip code during checkout.
Click the "Sign Up" button in the top right corner of our website. You can also create an account during checkout or by downloading our mobile app.
Our online prices are competitive and often feature exclusive online deals. While some prices may vary slightly from in-store prices, we offer member-exclusive discounts and promotions online.
We offer delivery within 2 hours for most orders. Same-day delivery is available for orders placed before 8 PM. You can also schedule delivery for a preferred time slot.
The minimum order amount is $25. Orders over $50 qualify for free delivery, otherwise there's a $5.99 delivery fee.
Yes! You'll receive SMS and email updates about your order status. You can also track your order in real-time through our website or mobile app.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and EBT/SNAP cards.
Go to your account settings and select "Payment Methods." You can add, edit, or remove payment methods at any time.
Absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your complete payment information on our servers.
Our products are sourced daily from local farms and suppliers. We maintain cold chain logistics and our trained shoppers hand-pick each item to ensure optimal freshness and quality.
We offer a 100% satisfaction guarantee. If you're not happy with any product, contact us within 24 hours for a full refund or replacement.
Yes! We carry a wide selection of organic produce, gluten-free products, vegan options, international foods, and specialty dietary items.

Still Have Questions?

Our friendly customer support team is here to help you 24/7. Don't hesitate to reach out!

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24/7 Support Available
Average Response: 2 minutes

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